Terms & Conditions


These conditions of sale apply to goods supplied by Andrius Lipasovas of Al Tenon ltd. Address (the Company). Any Quotation given by the Company is an invitation for you to place an order with the Company only. No contract exists between you and the company for the sale of any goods until the Company has received and accepted your order and gives you confirmation in writing.

Confirmation of order

Confirmation of an order will only be sent when all details have been agreed with the Company and the first payment has been made. A payment of 50% of the contract will form an acceptance of the terms and conditions. No addition or alteration to the order will be valid unless agreed in writing by the Company. In the event of such alteration a surcharge may be made at the discretion of the Company. Plumbing, tiling, electrical, decorating and building work will not be included in the contract unless separately agreed. For the avoidance of doubt the Quotation does not include the final connections of electrical appliances and water supplies to appliances.


Payments relative to your commission will happen in one of two ways.

An initial research and development fee may be requested in order to explore the design process and all relevant details surrounding the project.

On confirmation of an order, if no research and development phase has been commissioned, a first payment of 50% of the total purchase price is due. Dependant on the scale of the project, further interim payments will be requested up to an including two weeks prior to delivery at which point payments up to the value of 40% is due. The remaining balance of 10% is due upon completion.

If you delay your delivery, the payment will still be due, unless otherwise agreed in writing with the Company. The Company reserves the right to charge interest on overdue payments at 4% above the current UK base rate which will be calculated on a daily basis. In the event of late or non-payment and without affecting any other rights or remedies of the Company, the Company shall be entitled to either suspend delivery of the goods and their installation without notice and charge interest until all amounts owing (including accrued interest) have been paid in full or terminate the contract by notice to you in writing.


Clients will always be presented with a Technical Drawing of the proposed scheme and any sketches, samples and product details. This provides an appropriate sense of scale and construction details, as well as a visual sense of the finished piece. (Free of charge)

Design service

The estimated design cost will be stated in the company’s estimate / quotations. This amount will be due to the company by the buyer once the company has provided the initial set of proposed designs and plans which will normally be sent by email to the buyer. At this stage the design cost will become due even if the order for the manufacturing of the product is not placed with the company at that particular time.

Should a deposit have been paid to the company by the buyer for the design work the amount paid is not refundable under any circumstances. The design cost as stated in the estimate / quote is estimated and can be increased should the buyer require more than two set of amendments. Any increase in the design cost will be based on £30.00 per hour plus Vat. There can only be a maximum increase of 100% of the original design cost.

Drawings / Design agreement between the buyer and the company

Once the buyer has place a deposit with the company for the production of the project / furniture it will be taken that the buyer agrees to the last set of drawings / designs provided by the company to the buyer.

Requested design changes during production.

Once the designs have been agreed by the buyer prior to production any further changes or amendments requested by the buyer will automatically incur an additional administration cost of £100.00 plus Vat. An additional design / drawings cost if needed at £30.00 per hour plus Vat. will also fall due. The company will be automatically permitted to reschedule the delivery / installation date without further notice to the buyer. The rescheduling time will be kept as reasonable as possible by the company.

Drawings amendments and changes by the company.

Any missing information on the drawings will be to the discretion of the company to make appropriate change without having to consult the buyer.

Delivery and Installation

Delivery dates and times will be estimated at the time of confirmation of order but are considered an estimate only. Tailored design and manufacture processes, will often prompt a perpetual process of change particularly when clients are encouraged to engage in the creative process. With this in mind Al Tenon ltd. reserves the right to change expected delivery dates should there be legitimate reasons to do so. The Company reserves the right to make a charge for the storage of your furniture should you request a delay on the delivery.

Responsibility of the goods will pass to the client upon delivery and installation. Any damage or loss caused by persons not employed by the Company such as builders or other tradespersons is the responsibility of the client. The risk in the goods not installed by the Company shall pass to you on delivery. For goods installed by the Company risk shall pass after installation. Damage in either case due to inadequate site access shall be at your risk.


Unless otherwise arranged and agreed, delivery and installation will be carried out by Al Tenon ltd. It is the customer’s responsibility to ensure the site is ready for installation. Specifics relevant to your project will be discussed and confirmed during the development phase of the project. Voids and fillers surrounding installed furniture are part of normal fitting tolerances and cannot be accepted as a basis for complaint. At all times representatives of the company will treat your home with respect and consideration. Please notify Andrius Lipasovas immediately if you observe any reason for complaint.


The customer will be shown material samples relevant to the proposed furniture design. Natural timbers and stone will by nature always vary in colour and surface markings. No guarantee is given that the materials supplied will be an exact replica in terms of colour and surface markings as those presented. All professional decisions regarding material selection will be made to the benefit of the project.


Cancellation of orders will only be accepted if the Company has agreed in writing and on condition that you reimburse the Company all costs and expenses or losses and damages resulting from the cancellation.


All goods supplied by the Company are warranted free from defects in material and workmanship under normal and proper use and service for a period of one year.

All goods must be inspected immediately following installation (no later than 7 days) and will be repaired or replaced free of charge if found to be defective or damaged in any way arising from the installation by the Company’s representatives. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company, failure to follow the Company’s instructions on aftercare or any alteration or repair carried out without the Company’s approval.

Door and drawer furniture

Door and drawer furniture such as handles or knobs are not included in the estimate provided by the company unless specified separately within the estimate / quote.

The cost of this furniture accessory will be charged for in full and added to final payment due on completion of the installation of the project / furniture.

Material variation.

Although all due care and attention is taken by the company to use the highest quality materials it is accepted by the buyer that woods will vary in texture, colour, tone and grain figuration. It is also accepted by the buyer that there could be shrinkage or expansion in the woods by 5% in any direction.